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What does a PPG do?
At its simplest, a PPG is patients and GP practice staff working together to help improve services at the surgery.
How do PPGs help Improve services?
- They improve communication between the practice and patients;
- They let staff understand how patients view the services at the practice;
- They help the practice decide on what service priorities are most important to patients;
- They give patients a forum to discuss ideas and suggestions.
A PPG is not:
- A forum for complaints or personal medical issues; there is already a procedure in place to deal with these;
- Meant to be run by practice staff. The practice will help support the PPG as much as it can, but the PPG really needs to be self-organising and led by patients.
How does a PPG benefit patients?
- PPGs allow patients to gain a better understanding of the practice and what it does behind the scenes;
- They allow patients to share their ideas and suggestions for developing services;
- They allow patients to voice concerns about the workings of the practice (but are not a forum to raise personal concerns or divulge private medical information).
How does a PPG benefit practices?
- PPGs can help practices decide on their health priorities;
- They can help provide advice and insight from the perspective of patients;
- They can improve communication between patients and staff.
- They can help build relationships between GP practices and patients, creating a strong patient stake in the practice.
Would YOU like to influence the development of local GP services? If so we want to hear from you. This is a voluntary role however training will be given and you will be supported throughout your PPG journey.
Email firstname.lastname@example.org with your name, your surgery, email and phone number and we will get back to you.