Through conversation and engagement with people actually using the services Healthwatch Thurrock highlight and promote improvements. We know that services are better when people are treated as individuals and are actively involved with shaping support.
To do this, services need to learn from examples of real experiences, how they can be adapted and fit around local needs. It is also important to understand where services are working well and that should be considered to be a blueprint of change when designing services and support.
The report indicated that Thurrock’s rate of looked after CYP per 10,000 of the population (at 67), meaning that Thurrock is marginally above the national average rate of 64. Generally experiences for both CYP, foster carers and professionals were good, however, there were some notable themes.
- From CYP surveyed; 93% said they felt safe and secure and 89% were happy in their current placement
- From foster carers surveyed 73% were positive about their fostering experience
- Communication and collaboration between foster carers and Children’s Services needs improvement
- Continuity of staff is a concern for both CYP and foster carers